Solution
Customer Relations
A happy customer can lead to more growth, increase in revenue and sustainability.
Excellent customer service is more important than ever. It is critical to your businesses success. When you adequately interact with your customers in every stage of the customer journey, you will see an increase in customer engagement rate. We have the knowledge and a highly trained team of dedicated agents to get the job done and keep your customers happy.
Technical Support
We can connect with your clients via all different channels like: email, phone call, or SMS to help them out when they experience a technical difficulty. We log every issue so we can report on the kind of issues your clients are facing.
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Billing & Payment Support
Customer billing and payment issues and questions can be an expensive and time-consuming distraction from your core business. Our workforce of multilingual agents are highly trained to resolve your customers' billing and payment issues based on your debtor management policies.
Chat function
Chat functions on websites are an effective tool that can often provide 24/7 flexibility to interact with a user. There is a short window to capture your visitors attention once they enter your website. After making initial contact and gaining information from the user, a live employee will taking of his/her needs.
IT Help desk services
Large enterprises don't need the expense and distraction of having to build and maintain in-house IT Help Desk support centers when the function can be outsourced to a contact center services provider like B2Bcom for a lower cost and better quality of service.
What Our Clients Say
Joke Heysen - ConsumerHouse
ConsumerHouse and Djihan Bader have been working together as partners in fieldwork for years. With the right mentality and professionalism, she knows how to provide her customers with the right service. The team behind Djihan is a permanent well-trained team of enthusiasts who work very hard and result-oriented. These capabilities with the right technical equipment form a foundation for further growth.