Solution

Complaint Services

A complaint is a chance to start a dialogue with customers and to do always do it better.

Is your company unable to handle the complaint management process in an efficient manner? Are you falling short of highly skilled and experienced resources who can handle all your complaint management service requirements? Then, the best step for you would be to outsource complaint management services.

Multichannel complaints

We have the required skills and expertise to provide clients with multichannel complaint management services. We can handle your complaints coming in from different channels and sources in a highly efficient manner.

Handling customer complaints

Collate and analyse complaints
Instant acknowledgement and timely response
Prioritize complaints based on the severity
Appropriate answers within timeframe
Convert dissatisfaction to loyalty

Reports and analytics

We provide you with highly accurate and error-free reports and analytics for your complaint management process. This enables you to improve your processes in the long run and make your processes more efficient.

Customer questions

Researched replies
Expertise to leverage existing replies
Standard procedures and custom scenarios
Conduct satisfaction surveys & prepare reports
Focus on customer delight

What Our Clients Say

Joke Heysen - ConsumerHouse

ConsumerHouse and Djihan Bader have been working together as partners in fieldwork for years. With the right mentality and professionalism, she knows how to provide her customers with the right service. The team behind Djihan is a permanent well-trained team of enthusiasts who work very hard and result-oriented. These capabilities with the right technical equipment form a foundation for further growth.